Five Help Center

How Five works

Everything you need to use Five, manage your profile, follow creators, submit films, and understand what happens after a project is reviewed.

Getting started

How do I access Five?

Five requires a Google account. Sign in with Google, then select Let's watch to enter the platform. Your Five account is created automatically from your Google login.

Why do I need an account?

An account lets you keep your profile, favorite films, followers, submissions, creator status, and private film suggestions connected to you across devices.

Can I watch films for free?

Five is currently built as an open streaming experience. Some features may evolve over time, but the goal is to keep independent cinema accessible while supporting artists more fairly.

Watching films

How do I play a film?

Open Five, browse Home, AI, Human, or Five's Films, then select Play. You can also open More Info to see the film page before watching.

What is the difference between AI, Human, and Five's Films?

AI highlights AI-assisted cinematic projects. Human highlights traditionally made films. Five's Films focuses on projects selected, produced, or presented directly by Five Studio.

Can I open a film from another user's profile?

Yes. When a user has favorite films or published creations on their profile, selecting a poster opens the film information page so you can learn more or watch it.

Account and profile

What can I customize on my account?

You can customize your username, profile photo, banner, bio, and favorite films. Your Five tag, such as #F34465, helps other users find you more easily.

How do favorites work?

Favorites are films selected from the Five catalog. Open your account page, edit the Favorites section, and choose the films you want to display publicly on your profile.

What are creations?

Creations are films you submitted that were approved and published on Five. They appear on your profile only after Five validates and publishes your project.

Friends and private suggestions

How do I follow someone?

Open the Friends page, search for a real Five account by name or tag, open the profile, then select Follow. If you already follow the user, you can unfollow them from the same profile view.

What happens when I click Followers or Following?

Your account page shows the people who follow you and the people you follow. You can open their profiles from those lists.

How does chat work?

Five chat is not a free-text messenger. It is designed for private film suggestions between connected users. You can suggest films from the Five platform to your followers and see who sent or received each suggestion.

Can I favorite friends?

Friend favorites are used to keep important profiles easier to find as your network grows. This helps avoid a cluttered Friends page when you follow more people.

Submitting a film

How do I submit a film?

Go to the Submission page while signed in. Add the project name, duration, genre, film type, director, production information, video link, landscape poster, vertical poster, and any useful comments. Both poster formats are required.

Why do I need two posters?

The landscape poster is used for desktop and wide layouts. The vertical poster is used for phone layouts and poster grids. This keeps the film presentation clean on every device.

How often can I submit?

Each user can create one new submission per week. If Five requests changes or declines a project, you may update or delete that existing submission when the page allows it.

Where can I see my submission status?

Open your Account page and find Submission Status. Pending or In Review means Five is still checking your project. Needs Changes means you can edit and resend it. Declined means it was not accepted in its current form. Approved means Five accepted it.

What happens if my project is accepted?

When Five approves your submission, the film can be published automatically using the information you provided. It appears on the platform and is added to the Creations section of your profile.

What happens if changes are requested?

Return to the Submission page. Your latest editable submission will be loaded, and you can update the information or replace posters if needed. Sending changes returns the submission to pending review.

What happens if my project is declined?

A declined project will show in your account status. If the submission is editable, you can update it or delete it. Five may decline projects for rights, technical, quality, moderation, access, or platform-fit reasons.

What rights do I grant Five when submitting?

Before submitting, you must accept the submission terms. They allow Five to review, host, display, promote, reference, and publish approved films and their promotional assets on the Five platform while you remain responsible for having the required rights.

Creator badge

What is the creator badge?

The creator badge identifies profiles recognized by Five as official creators, founders, or selected artists. It is meant to make trusted creator profiles easier to recognize.

How can I get the creator badge?

The badge is granted manually by Five Studio. The main way to become eligible is to submit original work, have a project accepted or published, keep a complete profile, and show that your account represents a real creator or creative team.

Can I request the badge directly?

You can contact Five if you believe your profile should be verified, but the badge is not automatic. Five may review your identity, submitted films, public creative work, and platform activity before granting it.

Troubleshooting

My Google login does not work.

Check that you are using the official Five domain, refresh the page, and try again. If the issue continues, contact Five with the device, browser, and exact error screen.

My profile changes are not visible on another device.

Make sure you are signed into the same Google account. Refresh the page after saving. If the issue remains, contact support with your Five tag and the change that did not sync.

My submitted video link is private or blocked.

Five must be able to access the link for review and publication. If the link becomes unavailable, Five may request changes, pause the film, or decline the submission until access is restored.